Week Four, November 22 - November 28, 2020
In Week Four of the 2021 Open Enrollment period, 523,020 people selected plans using the HealthCare.gov platform. As in past years, enrollment weeks are measured Sunday through Saturday.
Every week during Open Enrollment, the Centers for Medicare & Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Exchange and some State-based Exchanges. These snapshots provide point-in-time estimates of weekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov.
The final number of plan selections associated with enrollment activity during a reporting period may change due to plan modifications or cancellations. In addition, the weekly snapshot only reports new plan selections and active plan renewals and does not report the number of consumers who have paid premiums to effectuate their enrollment.
As a reminder, New Jersey and Pennsylvania transitioned to their own State-based Exchange platforms for 2021, thus they are not on the HealthCare.gov platform for 2021 coverage. Those two states accounted for 578,251 plan selections or 7% of all plan selections during the 2020 Open Enrollment Period. These enrollees’ selections will not appear in our figures until we announce the State-based Exchange plan selections.
Definitions and details on the data are included in the glossary.
HealthCare.gov Platform Snapshot
HealthCare.gov Platform Snapshot
Week 4: Nov. 22-28
Cumulative: Nov. 1-28
Plan Selections
523,020
2,903,547
New Consumers
138,183
659,455
Consumers Renewing Coverage
384,837
2,244,092
Consumers on Applications Submitted
663,713
4,386,530
Call Center Volume
326,970
1,870,310
Calls with Spanish Speaking Representative
24,050
141,362
HealthCare.gov Users
1,749,555
9,582,790
CuidadoDeSalud.gov Users
57,502
317,487
Window Shopping HealthCare.gov Users
115,514
611,267
Window Shopping CuidadoDeSalud.gov Users
7,921
26,298
HealthCare.gov State-by-State Snapshot
The state-by-state Snapshot provides cumulative individual market plan selections for the 36 states with Exchanges using the HealthCare.gov platform for the 2021 benefit year. Cumulative individual plan selections for the states using the HealthCare.gov platform include:
StateCumulative Plan Selections November 1-28Alaska5,775Alabama58,160Arkansas17,753Arizona42,446Delaware7,748Florida871,361Georgia198,090Hawaii7,111Iowa18,898Illinois81,831Indiana38,651Kansas28,387Kentucky24,043Louisiana25,824Maine16,602Michigan79,006Missouri69,219Mississippi39,926Montana12,859North Carolina172,311North Dakota7,449Nebraska30,509New Hampshire14,197New Mexico14,701Ohio54,788Oklahoma49,471Oregon45,609South Carolina78,377South Dakota10,523Tennessee66,480Texas471,849Utah79,500Virginia79,454Wisconsin69,511West Virginia5,659Wyoming9,469
Glossary
Plan Selections: The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The weekly metric represents the net change in the number of non-cancelled plan sections over the period covered by the report.
Plan selections will not include those consumers who are automatically re-enrolled into a plan.
To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.
New Consumers: A consumer is considered to be a new consumer if they did not have 2020 Exchange coverage through December 31, 2020, and had a 2021 plan selection.
Renewing Consumers: A consumer is considered to be a renewing consumer if they have 2020 Exchange coverage through December 31, 2020, and either actively select the same plan or a new plan for 2021.
Exchange: Generally, this report refers to 36 states with Exchanges that use the HealthCare.gov platform for the 2021 benefit year. The states with Exchanges using the HealthCare.gov platform for the individual market Exchange are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
HealthCare.gov States: The 36 states with Exchanges that use the HealthCare.gov platform for the 2021 benefit year, including the Federally-facilitated Exchange and some State-based Exchanges.
Consumers on Applications Submitted: This includes a consumer who is on a completed application submitted to the Exchange using the HealthCare.gov platform. If determined eligible for Exchange coverage, a consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people on a submitted application (rather than the total number of submitted applications).
Call Center Volume: The total number of calls received by the call center for the 36 states with Exchanges that use the HealthCare.gov platform for the 2021 benefit year over the time period covered by the snapshot. Calls with Spanish speaking representatives are not included.
Calls with Spanish-Speaking Representative: The total number of calls received by the call center for the 36 states with Exchanges that use the HealthCare.gov platform for the 2021 benefit year over the time period covered by the snapshot where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.
HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.
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